Privacy Policy

This Privacy Policy forms a part of the legal agreement between you (‘you’) and Raverz  (‘we’, ‘us’, ‘our’, or ‘Raverz’).

Please read this Privacy Policy carefully as it describes the types of information we collect, how we collect and use information, the circumstances in which we disclose or share information, and how you can access, update or delete certain information we have collected about you.

If you do not agree with this Privacy Policy, do not use, or stop using our website and our services immediately.

By using our website, including (but not limited to) our ticket shop (collectively the ‘Website’) and/or our services, including (but not limited to) the organisation of events of, and (you) visiting such events (the ‘Service’), you agree to this Privacy Policy. Your use of the Website and/or the Service is governed by this Privacy Policy.

Information we collect

We collect information to provide optimum services to all visitors of our Website and Services. We may collect information from you directly when you use our Website, the websites of our affiliates, or when you use the Service. In addition, we may collect information about you from our business partners, such as ticket buyers and sellers, and event space providers. We use the term ‘Personal Information’ to refer to any information you provide in connection with your use of the Website and the Service by which you can be personally identified (such as but not limited to your name, address, telephone number, email address, IP address, date of birth, and any other information which might reasonably be used to identify you). If you provide or submit your Personal Information to us, you always have the right to review, update and/or delete your Personal Information, subject to our obligations to comply with legal, regulatory, internal audit and record-keeping requirements.

What we learn from you

How you interact with the Website and which Services you use shows us what you care about and what might be of interest to you. When you access the Website or use the Service, we may use technology that can recognize, collect, and/or transmit information that is associated with you but which does not personally identify you. We use the term ‘cookie’ to refer generically to any technology that can recognize, collect, and/or transmit information about your visits to the Website. This type of information includes such data as your IP address, the internet or web domain that referred you, the type of operating system and browser you are using, the date and time of your visit, data relating to activities on the Website, and other technological attributes about your visit to the Website. This information may be used, without limitation, to analyze trends, administer the Website, track user movements on the Website for advertising or security purposes, for gathering aggregate demographic information about visitors, and for optimizing user experience so we can continually improve the Website. Cookies can also track your preference for certain of our Services and show your use of the Website and your preferences for features and functions, and cookies can store information such as your user name and password so that you don’t have to re-enter them each time you return to visit. You can disable or turn off the cookie feature by changing the settings on your internet browser, and you can also change the settings to stop your browser from automatically accepting cookies. Although changing these settings may not affect your ability to browse, it may affect your ability to use certain features and functions of the Website, and it may also require you to re-enter certain information each time you visit or attempt to use the Website. You should consult the operating instructions that apply to your browser to determine how to best configure your browser settings for your needs.

The information and Personal Information described above may be collected, categorised and stored in our ‘marketing intelligence cloud’, enabling us to provide the Services and the Websites on a personalised level, including (but not limited to) using your information and Personal Information as described below under ‘How we use your information and Personal Information’ and ‘How we share your information and Personal Information’.

Advertising Cookies and Opt-Out Mechanism

We work with third-party companies to serve ads and collect information about your visits to our website for targeted advertising purposes. These companies may use cookies to track your activity on our website and other sites to provide you with relevant ads about goods and services that may interest you. You can opt-out of receiving targeted advertising by disabling cookies. Please note that if you opt-out, some parts of our website may not function properly.

How We Use Your Information and Personal Information

We use the information and personal data we collect from you to:

  • Fulfill any agreements between you and us, such as ticket sales and customer service.
  • Improve your user experience of our website and services.
  • Personalize your experience of our website and services, including serving you more relevant ads based on your interests and usage.
  • Enhance and improve our website and services based on your feedback.
  • Respond to your inquiries or requests and administer website features.
  • Send periodic communications and personalized messages using our marketing intelligence cloud. You can unsubscribe from these emails at any time by following the instructions in the email.

How We Share Your Information and Personal Information

We do not sell, rent, lease, provide, or disclose your personal information to unaffiliated entities without your consent. We may disclose your personal information to our operational service providers, who help us design websites, databases, server infrastructure, promotions, or customer loyalty programs, or who assist us in organizing, planning, and executing events. We require our operational service providers to protect your privacy and not disclose your personal information to third-party marketers or use your personal data for their own promotional purposes. We may also share your information if we believe it is necessary to comply with the law, protect our rights and interests, or investigate and resolve any problems or inquiries. We reserve the right to disclose non-personally identifiable visitor information to third parties for marketing, advertising, or other purposes.

Changing your Personal Information

We at Raverz strive to maintain accurate and up-to-date information and Personal Information about you. If you would like to (i) review or change the information you have provided us, (ii) be removed from our databases, or (iii) stop us from using your information or Personal Information, please contact us using the information provided below. Please note that while you can always change your Personal Information, this will not affect any actions we have taken with your previous information.

Changes to this Privacy Policy and Withdrawal of Consent

Please note that we reserve the right to make changes to this Privacy Policy at any time. In the event of material changes, we will notify you of such changes through the email address you provided to us, by prominently posting a notice on our Website, or through any other legally permissible means. We encourage you to check this page periodically for updates.

If you wish to withdraw your consent to this Privacy Policy, or if you do not agree to any changes made to this Privacy Policy, as noted above, you must stop using the Service and the Website immediately. Please note that the use of our Services and the Website is subject to your acceptance of this Privacy Policy.

We Protect Your Personal Information

At Raverz, we maintain commercially reasonable standards of security and confidentiality to protect your information and Personal Information. We also limit access to this information to individuals who need it to perform their responsibilities associated with our Website.

However, please note that the internet and communication cannot be guaranteed to be completely secure. It is possible that others may unlawfully intercept or access information, transmissions or communications to, from or within the Website.

Disclaimer of Liability

Please note that our Website may contain links to third-party websites that we have no control over. By clicking on a third-party link, you acknowledge and understand that you will be solely responsible for any loss or damage that may result from such activities.

Your use of our Services and/or the Website is governed by Dutch law. Any disputes arising from or related to your use of our Services and/or this Privacy Policy shall be exclusively submitted to the court of Amsterdam, The Netherlands, unless mandatory applicable law provides otherwise.

If you have any questions, comments or concerns about this Privacy Policy or our handling of your Personal Information, please contact us at info@raverz.nl.

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